Organisation Development & People and Service Transformation
strength of ambition.
Welcome to Organisation Development & People and Service Transformation
“Over the last two years, we’ve built the foundation of our Organisation Development & People and Service Transformation services through the delivery of our People Plan. This key document underpins the organisational strategy and helps delivery on our strategic aim of doing more for less.
And our efforts are being noticed – not just internally, but on a national level. We were recently nominated for three awards from the Chartered Institute of Personnel Development (CIPD).
We’re also responsible for crucial ongoing activity, such as managing payroll, changes to employees’ terms and conditions, recruitment, safeguarding & compliance (including DBS) and much more.
Service Transformation is a relatively new service and combines digital skills to deliver user research, business design, organisational design, redesigning of services and continuous improvement. All of this helps the organisation to deliver the strategic aim of re-imagining how residents’ needs can be met in a digital world.”
Pam Parkes, Director, Organisation Development & People and Service Transformation
Roles within Organisation Development & People and Service Transformation
Essex County Council is one of the largest local authorities in England. We employ over 7,500 people. The sheer diversity of services we provide – from social care to the environmental, transport to education, planning to benefits – is a source of deep pride. For our Organisation Development & People and Service Transformation team, it’s the platform for an even more promising future.
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People Insight & Technology
In People Insight & Technology we’re a multi-disciplined team delivering digital solutions throughout Organisation Development & People and Service Transformation. Over the last few years we’ve ensured we have the technology in place to provide a better experience for Essex County Council Employees. We’ve worked to capture and use people data in a smarter way, and make sure that evidence is at the heart of everything Organisation Development & People and Service Transformation seeks to achieve.
We’re currently embarking on an exciting, challenging and ambitious programme to modernise our enterprise resource planning systems, council-wide.
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Service Transformation
The Service Transformation team finds simple solutions for complex problems across Essex County Council. We do this through designing ways of working and processes, engaging with service users through user research, helping to develop digital skills and knowledge across the council and through building digital solutions.
We lead on the development of user-centred services for the residents and businesses of Essex whilst our Continuous Improvement team drives forward value and efficiencies across Essex County Council, using Lean Six Sigma and other business analysis techniques. Our passionate and dedicated team is committed to using the Government Digital Service standard, meeting people’s needs in the most efficient, appropriate and sustainable way, whether that utilises digital and technology or not.
We have made strides, but we know there is much ground still to cover, as we continue to work across organisational boundaries and exert pace to keep up with evolving needs of users and our digital landscape. Essex County Council has begun a new decade of opportunity and we are excited for the huge potential ahead as we become the best local authority in the country.
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People Operations
Throughout People Operations, we strive to deliver HR services that are fundamental to employees’ work lives.
People Operations delivers payroll on a monthly basis, making sure everyone gets paid, as well as a People Service Centre which answers hundreds of queries every week. We also have a Resourcing team that helps managers hire the right talent as well as providing access to temporary recruitment.
Our People Operations teams are focused on continuous improvement and are currently working on the Council’s Employee Value Proposition.
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Organisation Development & Talent Management
Organisation Development & Talent Management is here to help Essex County Council and its people develop, learn and grow throughout our various services. Throughout the team, we have experts in: Learning, Leadership & Management Development and Talent Management. We also have a performance consultancy that can help deliver and design solutions to meet learning objectives, building high-performing teams. Leadership & Talent Management also helps our council through change management. All of our services underpin our overarching agenda; enabling our learning organisation.
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People Business Partnering & Employment Practice
Business Partners and People Consultants work closely – and strategically – with Directors across the Council to provide professional HR support, advice and guidance. They make sure functions are connected to the latest changes happening throughout Organisation Development & People and Service Transformation, as well as facilitating the access to other services and products.
Our Employment Practice teams helps set out what we expect of our employees and what our employees get in return e.g. Reward & Recognition as well as supporting all employees through our wellbeing approach.
The potential is enormous
We are fundamentally changing the way we re-imagine, shape and deliver services to our thriving county. The potential is enormous: reduced costs, increased efficiencies, better use of data and, most importantly of all, improved outcomes and better lives for the people we serve.
We also have an ambitious organisation strategy and change agenda. In short, we’ve challenged ourselves to deliver a workforce strategy that lights the blue-touch paper on strong individual and team performances across the board.
Great workforce – today and tomorrow
Our workforce strategy has four key themes:
- Creating the right conditions
- Staying ahead of the curve
- Transforming passion into impact
- Enabling growth and development.
A great sense of wellbeing
Underpinning everything is our goal to strengthen our attraction as an employer and develop a strong brand for Essex County Council. We want to be known as a diverse, desirable place to work that promotes equality. One where employees feel a personal commitment and enjoy a sense of genuine satisfaction and wellbeing. And, crucially, a workplace that offers the right opportunities for everybody to develop and grow.
Top of your game
We are looking for professionals who are at the top of their game and who are passionate about developing modern, business-focused solutions, and who are not afraid to challenge and try something new.
Mission Statement
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United in Approach
We champion the whole of Organisation Development & People and Service Transformation through understanding the contribution everyone gives. We remember the importance of supporting each other, enjoying our work and being kind. We build collaborative relations and work in partnership with each other and with the business
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Passionate about people
Our customers: the ECC workforce and service users are the heart of what we do. We believe in the potential of everyone and help them to be their best. We anticipate and meet the diverse needs of the business and our residents.
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Innovative in thinking
Mistakes prove we’re trying – we learn from them and don’t cast blame. We recognise that innovation isn’t always ‘big ideas’ – incremental change is essential. We continuously look to improve what we do and embrace changes.
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Trusted to deliver
As the moral compass for the organisation we do what’s right – not what’s easy. We create a climate of psychological safety within Organisation Development & People and Service Transformation and the wider organisation. We build credibility through developing relationships and demonstrating success.
Award Nominations
