Customer Services - Working for Essex
We make special connections
with our customers. Our work shapes and changes lives.

Welcome to Customer Services

“Our Customer team is the front door to Essex County Council. Our people believe in putting residents and businesses first. Join the team, and you’ll make everybody welcome.

Our aim is clear: to develop and improve the customer services we deliver to the people of Essex. We want to provide more services online and make it easier for people to contact us and do business with us.

Our high-level responsibilities are to define the customer experience across Essex County Council, drive its development and delivery, and embed our Customer Promises. We also handle projects to transform the customer experience, reduce avoidable contact, improve processes and encourage channel shift to reduce demand.

Putting this all together, it couldn’t represent a more diverse or interesting set of opportunities.”

Margaret Lee, Executive Director, Corporate & Customer Service

Customer Services Assistant
Find your next career in our Customer Services team