Customer Services

Libraries

With over 70 libraries across the County (some of which are co-located or shared service delivery with community of voluntary sector partners) and two mobile libraries reaching out to local communities, we want to get the library experience to every corner of Essex.

Libraries are much more than a place where books are stored, they are places where communities come together to learn and share experiences.  We want to deliver a library service that is fit for modern life and adapts to the needs of our customers. We look for people who really wants to make a difference for the citizens of Essex.

Registrars

Our Registration Service has 8 main offices across Essex. The Registration Service meets Essex County Council’s statutory and legal obligations and General Register Office requirements, regarding the registration of ECC citizen life events, including births, deaths, marriages, civil partnerships and citizenship ceremonies.

The complexities we have within the Registration Service at Essex County Council can be large, but the opportunity is even bigger. We look for people who can bring new and modern ways of working to the second largest Registration Service in the country. You will be encouraged to share your ideas and experience and be at the heart of creating and delivering best fit solutions under the governance and legalities of our governing body, the General Register Office.

Coroners Service

Our Coroners Service investigates deaths that appear to be sudden and of an unknown cause. It is the responsibility of the Coroner to make enquiries to establish who the deceased was, when, where and how they died. Essex is one of the busiest coronial services in England and Wales, including not only Essex but also Southend-on-Sea and Thurrock Councils. The service is in Chelmsford and has its own dedicated court.

Statutory & Regulated Services

Our Statutory and Regulated Customer Services teams handle the applications for admission of over 45,000 children to Essex schools each year, alongside assessing the eligibility for transport and free schools meals for circa 20,000 children each year. The service also deals with 25,000 annual applications for Blue Badges for those with disabilities as well as highway license applications.

The Complaints and Compliance team manages all customer complaints received by the Council, working with service areas to respond and where possible resolve any concerns. It also co-ordinates statutory complaints for adult and children’s social care, as well as all enquiries and investigations from the Local Government Ombudsman.

Customer Contact Centre

The Contact Centre resolves external customer enquiries and are the first point of contact for queries.

By managing initial contact from customers more effectively, increasing customer self service, and delivering through digital channels, we can offer a more effective and efficient service for Essex residents. And, to us, that’s what counts.

Customer Enquiries