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Technology Services has a clear vision for how and when technologies can support our ambitions and meet our service demands – now and in the future. As such, it’s continuing to deliver effective mobile and flexible technology solutions for our workforce and customers. Security is paramount so IT protects the integrity of information, and makes sure our information assets and technology infrastructure are robust, secure and able to deliver. We need our technology to be relevant, fit for purpose and value for money –IT ensures all that and more.

IS Strategy

Digital Foundations Programme


Social Care Case Management (SCCM)

Transforming Corporate Systems (TCS)

IS Strategy

Our Information Technology (IT) Strategy will drive the changes that Information Services and partners must deliver to provide the IT solutions, services and information governance that we need to support the Principles and help deliver strategic change to fulfil our Information Services vision.

Vision Statement: To deliver a service that enables our employees and partners to deliver outcomes, whilst providing innovative solutions with a focus on self-service. Thus, improving the lives of everyone in Essex, giving access to simple information and services at their fingertips

Our 5 Themes underpin the planned journey from Council led IT provision to Citizen led services.  They are realistic, achievable and flexible enough to allow for changes with organisational policy and strategy.  Supporting the five themes are promise statements which will act as conduits for programmes of work and activities ensuring a smooth transition by aligning people, processes and technology to create a supportive, professional IT Service. 

  • Theme 1:  Enabling collaboration
  • Theme 2:  Maximising opportunities for self-service
  • Theme 3:  Meeting need in new ways using technology
  • Theme 4:  Embedding governance, risk and compliance
  • Theme 5:  Equipping people

Digital Foundations Programme

Essex County Council is about to embark into unchartered territories with its ambition to become a digital-first organisation. As part of this a new Programme is just starting called Digital Foundations. The following business drivers have been identified:

  • The ability to enable our citizen's, partners, organisations and employees to self-serve via a digital platform the services they need to access.
  • The ability to collaborate and share information with a range of people both internally and externally regardless of their location or network they are connected to.
  • The ability to enable the utilisation of information both to ensure best value for the services that we currently provide and to be able to predict future demand and growth.
  • The creation a technical infrastructure which removes the need to be bound to a device, location or organisation.
  • The establishment of an infrastructure that does not leave an overhead of an extensive rolling replacement programme at high un-scalable cost.

5 Core workstreams have been designed to deliver these objectives they are:

  • Fit-for-purpose technology
  • Transition to the Cloud
  • Digital Capabilities
  • Customer Relationship Management
  • Right-sizing technology Support Services


As part of a national programme, we’re working to provide broadband speeds of 24Mbps and above to more than 120,000 homes and businesses in Essex.

Improving broadband connectivity is one of our priorities – it’ll help local economic growth and improve the quality of life for the people of Essex. Superfast broadband is set to transform the way households use the internet, from sharing of pictures and video, online training and research, and accessing public services, to enjoying the growing boom in entertainment services available online.

The Superfast Essex programme will give superfast broadband access to up to 95% of premises in Essex. To date, 65,000 premises have been enabled from more than 100 upgraded green cabinets. In addition, engineers from Openreach, BT’s local access network business, have deployed 217km of spine fibre cabling, which is about the same length as the Badwater Ultramarathon - the world’s toughest foot race.

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Social Care Case Management (SCCM)

The Social Care Case Management (SCCM) programme has delivered a new case management system – Mosaic – for Adult Operations and Family Operations.

Our former systems were at – or even past – the end of their lifecycle, and hindered our social care work more than they helped it. At the same time, social care has been undergoing some of the most radical changes for a generation as a result of the Care Act, not to mention financial challenges and ever-increasing demand. To address this, we needed a simpler, more modern way to manage our caseloads in Adult and Family Operations.

This programme has brought with it the opportunity to improve workflows, provide more modern, integrated ways of working with colleagues and to dispense with the 20 different technology systems we used to use to support the provision of social care in Essex.

Transforming Corporate Systems (TCS)

Our vision is for Essex to be a county where innovation brings prosperity. In order to achieve this, we need to embrace new ways of thinking and innovative ways of working. This project will help us realise it all.

Transforming Corporate Systems – or TCS – has seen the team work with people across the organisation. They were looking to discover what in our systems and processes works well and what needs to be improved, so that one standard system can be developed. This will be fully integrated and provide employees with the information they need to across Pay, Performance, Recruitment and Learning/Development.

The project aims to create a solid platform for future success by modernising our systems and processes. As such, it’ll play a key part in helping us all achieve our key priorities and objectives.


Step 1: Online Application

You can complete a quick online application with us by either uploading your CV or completing an online application form.  You will receive a confirmation email to let you know we have your application.

Step 2: Shortlisting

Once our advertising process has finished, we will review our applications and let you know if we would like to invite you to an interview.  At this stage you may also be invited to join our talent pool where you will receive updates on future opportunities with us.

Step 3: Interview and assessment

The interview and assessment process could take many forms, dependent on the role you are applying for but the recruitment team will always let you know what to expect.

Step 4: Decision

Within a week of your assessment we’ll be able to let you know whether you’ve been successful in applying for a role with us.

Step 5: Compliance safeguarding checks

Once you have been offered a role we will invite you to meet with us to start your pre-employment checks.

Application process

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