Commercial Sales Assistant - Braintree District Council
Braintree District Council
Permanent, Full Time
£24,505 to £27,571 per annum
Location: Braintree
Closing Date: 24th April 2024
Essex County Council (ECC) are delighted to be supporting Braintree Council to recruit a Commercial Sales Assistant.
To apply for this role please click here.
The Opportunity:
We have an exciting opportunity for two Commercial Sales Assistants to join our Operations team.
Taking responsibility for a portfolio of existing and new commercial waste customers, you will support and advise them on their waste requirements, including recycling opportunities.
As a key player in improving customer experience and generating additional income, you will use a pro-active sales approach to meet targets and act as a main point of contact for customers, offering advice and assistance on a range of queries.
You will also liaise with the Waste Management team to ensure customer service standards are met, deal promptly with issues or queries, including the non-collection of waste, and provide administrative support to the Operations team.
Experience:
To be successful in these roles, you should have good sales and negotiation skills, along with excellent interpersonal and communication skills, especially with telephone and face to face sales.
You will be confident and sales-led, with experience in working to expand a portfolio of commercial customers.
You will also be pro-active, keen to meet customers and have the ability to develop and maintain excellent customer relations.
Candidates should possess a full clean driving licence and have access to their own vehicle.
Accountabilities:
- Develop and nurture effective working relationships with new and existing commercial waste customers in person, via telephone and email communication.
- Gain a clear understanding of a customer’s business waste requirements and present options to secure a new sale.
- Ensure customers receive accurate and prompt quotations in order for them to make an informed decision to accept the service being offered by the Council.
- Work closely with the waste management team to ensure that customers needs are continually met and they are receiving the service they have paid for.
- Source new customers and promote the Council’s waste and recycling services in order to achieve a new sale.
- Negotiate the terms for a customer’s agreement including opening and closing sales.
- Liaise with third party suppliers as required.
- Identify opportunities to upsell to enhance income opportunities.
- Daily proactive contact of existing customer base and potential customers, maintaining records on Collective to ensure effective customer relationship management.
- Work to specific income targets as set by line manager to meet the needs of the customer and business.
- Provide administrative support to the Contracts & Projects Manager. Specific tasks to be allocated on a daily basis to meet customer needs and demands.
- To take the lead in contact management to provide regular and effective solutions for customer, whilst opportunity spotting to generate income/make recommendations across services. This is face to face or cold calling.
- Maintaining accuracy and ensuring that deadlines are met.
- Organise meetings, prepare agenda and take minutes for meetings as directed by the Contracts & Projects Manager.
- Develop and maintain various departmental information systems, e.g. databases, spread sheets, ensuring that up-to-date information is recorded.
- Raise orders using eProcurement and process invoices.
- Take a lead role in the delivery of specific activities (to be determined by the Contracts & Projects Manager).
- Provide information, as required to enable annual and statutory returns to be completed.
- Assist in relief duties in the absence of colleagues within the Business Support Team.
- General Administration duties as directed by line manager.
Why choose Braintree District Council?
Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward thinking approach that is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.
Staff benefits
* Competitive pay and benefits
* Flexible working
* Free parking
* Local government pension scheme
* Learning and development for all staff
* Staff recognition schemes
* Extensive health and wellbeing programme including discounted gym membership
* Employee assistance programme
For further information about the post and to apply online, please click here or visit our website https://www.braintree.gov.uk/jobs-careers
Closing date for receipt of applications: Midnight on Wednesday 24th April 2024.
Please Note – Essex County Council is advertising this role on behalf of Braintree District Council and if successful you will be employed by Braintree District Council