Tenancy Management officer - Tendring District Council - Working for Essex
Salary: from £22,777 up to £30,151 per annum
Closing date: 02 Apr 2023
Location: Clacton on Sea
Hours: Full-time
Req ID: 12039
Role: Environments and Public Services
About the role

Tenancy Management officer - Tendring District Council

Permanent, Full Time

from £22,777 up to £30,151 per annum

Location: Clacton on Sea

Essex County Council (ECC) are delighted to be supporting Tendring District Council to recruit into their Tenancy Management Officer roles.

Exact work location: Pier Avenue, Clacton On Sea (Hybrid)

Salary: from £22,777 up to £30,151 per annum

Contract type: Permanent - full time

Please note: Closing date for applicants 2/4/23. Shortlisting will be completed w/c 11/4/23. 


Why work with us?

  • Working for Tendring District Council, you will play your part in supporting the local community – in this role by promoting the good work and services we offer to those who use them.
  • Work for a high performing department with great team morale and friendly, helpful, and supportive colleagues.
  • Free Parking within 2 minutes of the office.
  • Great funded training pathways. Encouraged to all staff for their continuing professional development.
  • Flexible working – with no official start or finish time you can make your work arrangement work around the other elements of your life offering a fantastic work / life balance. Note: Core Hours are 10am to 2.30pm, Monday to Friday.
  • Remote Working where possible.
  • Local Authority Defined Benefit Pension Scheme.
  • Up to 28 days annual leave plus bank holiday.
  • 37 hour working week.
  • A fully funded Employee Assistance Programme.
  • Discounted Corporate Gym Membership.
  • A number of Salary Sacrifice initiatives.
  • Continuous Service – Joining us from another local authority? Then you could benefit from bringing your time served and benefits with you.

The Role

We are seeking to recruit two permanent posts within our Tenancy Management Team. The duties will include the case management and investigation of reported nuisance and anti-social behaviour, alongside the inspection of Council owned property (land/assets/premises) in respect of estate management or other associated housing duties including the provision of garages, reporting and initiating repairs, maintenance, cleansing or other works as necessary.

The Opportunity

Ideally we are looking for applicants with a property management or enforcement background however training will be given. It is essential that the post holder has a full, clean driving licence and access to a vehicle.

If you would like to find out more information about joining our busy Tenancy Management Team, please call Matthew Wicks or Heidi Foster on 01255 686483/ 01255 686485



  • To interpret and assess the nature and level of complaints of nuisance and anti social behaviour received by the Tenancy Management Team (in accordance with current ASB policy and procedures).
  • To allocate and set timescales for the investigation and review of complaints (in close consultation with the Housing Manager and Senior Tenancy Management Officer).
  • To instigate and initiate any necessary multi agency investigations (with special attention to issues of violence and threats of violence, child welfare and safeguarding).
  • To instigate a ‘Victim Support’ approach where appropriate (in consultation with the Housing Manager and Senior Tenancy Officer, to visit and provide a package of support to victims of serious and antisocial behaviour).
  • To provide feedback by way of case studies and reports to Management and Tenant Representatives (in consultation with the Housing Manager, Senior Tenancy Management Officer and Tenant Relations Officers).
  • To regularly review enforcement powers to reflect legislation and best practice (in consultation with the Housing Manager and Senior Tenancy Management Officer).
  • The post holder will be required to work closely with the Housing Manager and Senior Tenancy Management Officer in areas of legislation and good practice in dealing with matters of nuisance/ASB and tenancy enforcement. This will include:
  • Arranging meetings and presentations, where necessary in connection with tenancy management and enforcement matters.
  • Attending necessary and appropriate training courses in relation to Tenancy legislation and ASB/enforcement legislation.
  • Engaging, where appropriate, in consultation and service delivery and any other tasks associated with effective tenancy management and enforcement operation of the Council’s role as a social landlord.
  • Dealing with all matters in relation to the Council’s Conditions of Tenancy with special regard to anti-social behaviour, nuisance, fraud Environmental and community safety.
  • Interviewing Council tenants and other members of the public and inspecting property in respect of enforcement investigation and other housing related matters.
  • Dealing with all associated paperwork, correspondence and the keeping of records, receiving and dealing with telephone communications.
  • Providing support and assistance to the Sheltered/ Older Persons Team in all matters of tenancy management and enforcement and procedure within the authorities sheltered housing schemes
  • Inspection of Council owned property (land/assets/premises) in respect of estate management or other associated housing duties including the provision of garages, reporting and initiating repairs, maintenance, cleansing or other works as necessary.
  • Dealing with the operation of the Tenancy Management systems and contracts including Case Management System, CCTV, Sound Monitoring and Communal Cleaning and Waste Management Contracts.
  • Preparing reports, correspondence and other documentation in respect of estate management or other associated housing duties.
  • Liaising with tenants and initiating appropriate action for any necessary repairs or redecoration, including to communal areas.
  • Ensuring compliance with the Council’s Housing and other policies.
  • Liaising with Councillors, other housing officers, other TDC officers and external agencies for the effective and efficient performance of the estate management and/or other associated housing practices.
  • Compliance with Council Standing Orders and Financial Regulations and with all other Council procedures, practices and regulations.
  • Any other reasonable duties as required by Corporate Director for Operations and Delivery

Supervision and Responsibilities

  • The postholder will communicate with other departments and outside organisations in relation to a varied range of duties encompassed in the overall function of Tenancy Management.
  • The work is varied, may be complex and will involve changing rapidly from one task to another during the working day, often under pressure or difficult physical or social circumstances.
  • The postholder makes decisions and recommendations by reference to Council Policy but employing ‘on the spot’ observations and initiatives appropriate to the situation encountered.
  • Priorities and work load will be determined and delegated by the Senior Tenancy Management Officer in consultation with the Housing Manager.
  • The post holder will arrange his/her own daily workload adhering to deadlines and timescales, seeking the advice of the supervisor on difficult or contentious issues.
  • The postholder is responsible for ensuring that matters delegated to him/her are followed through with all necessary action to ensure a proper resolution.

Special Conditions

  • The work is generally subject to legislation and Council Policy but the postholder will often be required to exercise “common sense” in dealing with problems and situations falling outside these guidelines.
  • The postholder would deal with a variety of individual cases involving persons who may be abusive, distressed, engaged in anti-social behaviour or under the influence of alcohol or other chemical substances and should be aware of the potential risks associated with such contacts and adhere to necessary precautions for his/her own safety and the safety of others.
  • The postholder would deal with a variety of individual cases involving elderly persons, disabled persons, ethnic minorities or similar persons having special needs and should be aware of the welfare, legislative and other requirements associated in dealing with such groups of people.
  • The postholder would be required, subject to appropriate health and safety regulations and requirements, to undertake the duties of the post in adverse conditions relating to weather and a variety of physical and other risks which may from time to time be encountered in Council property or general estate areas.
  • To ensure proper adherence to the Council’s grievance, disciplinary, capability, harassment and other personnel policies and procedures.
  • Take all reasonable steps to create a harmonious working environment using consultation, effective communication and team working techniques.
  • The postholder will be required to carry out daily visits throughout the Tendring District and must possess a valid driving licence and have access to a motor vehicle

The Experience You Will Bring

  • An appropriate qualification in Anti-Social Behaviour/Nuisance Casework would be preferable
  • GCSE (A* - C) or equivalent in English and Mathematics
  • Proficient in MS-Word, Excel and Outlook (a Level 2 IT qualification would be an ideal way to demonstrate this).
  • Hold a current driving licence and access to a vehicle on a daily basis
  • Previous experience of working in a housing, property management, investigation or enforcement related environment would be an advantage.
  • Eligible to work in the UK.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk or for an informal discussion regarding this opportunity, contact Matthew Wicks or Heidi Foster on 01255 686483/ 01255 686485

If you would like to see a full job description for this position, please email resourcing.team@essex.gov.uk quoting reference REQ 12039

Please note that Tendring Council’s Privacy Notice can be seen on the following link: https://www.tendringdc.gov.uk/privacy