Registration Officer - Working for Essex
Salary: Up to £23,620 per annum
Closing date: 05 Oct 2022
Location: Harlow
Hours: Full-time
Req ID: 8103
Role: Customer Services
About the role

Registration Officer

Permanent, Full Time

Up to £23,620 per annum

Location: Harlow

Working Style: Fixed-base worker

This role will be based at our Harlow offices with some flexibility required to be available to work from other locations in West Essex.

 The Opportunity

The Registration Officer plays a key role in delivering the core activities of the Essex Registration Service on a day-to-day basis, ensuring that customers receive the high-quality service required to meet statutory duties. This role is primarily involved in the registering of Births, Deaths, Stillbirths and re-registrations, in addition to taking Notices of Intent for Marriage and Civil Partnership.

The role is fully trained, competent and experienced in undertaking all legislative and statutory duties and functions, ensuring compliance with General Register Office (GRO) governance and regulations, to meet all Key Performance Indicators set out in the code of practice. The role also interacts with other partners and stakeholders where necessary to achieve desired outcomes.

Regular training is essential to ensure the postholder delivers an effective, accurate and professional service to our customers. The legal records created at the time of Registration are kept indefinitely and are part of a family’s history and our national archive so must be accurate.

The successful candidate will have the opportunity to work for one of the largest registration authorities in the country alongside a highly dedicated, passionate team who want to deliver the best possible service to the residents of Essex during momentous and emotional events in their lives.

Applications to work part time or job share may be considered.

Accountabilities

  •  Responsible for ensuring Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
  • Working collaboratively and engaging with appropriate stakeholders and partners to define requirements and achieve quality, timely and accurate Registrations.
  • Responsible for using specialist skill, knowledge and experience to ensure the effectiveness of the Registration activities to ensure that a high quality service for the customer is achieved.
  • Responsible for meeting customer standards and ensuring consistent adherence to outcomes and agreed service levels.
  • Responsible for ensuring compliance with all external and internal regulation such as end of day accounting and stock management.
  • Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.

The Experience You Will Bring

  •  Evidence of commitment to Customer Care and Service Improvement.
  • Evidence of good attention to detail skills and delivering high quality and accurate outcomes in a relevant service.
  • Experience of working in a political environment with skills in understanding and responding to different perspectives.
  • Competence in using IT and Office based applications such as Excel, Word and Microsoft Teams.
  • Educated to ‘A’ level/NVQ 3 or equivalent by experience.
  • While experience of working in the Registration service, such as registering Births, Deaths, and taking Notices of Marriage and Civil Partnership, would be an advantage, it is not essential, as full training can be provided.

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

 Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

 To view our Organisational Behaviours information please follow this link.

 What you should do next

 If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

 Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

 If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk