Registration Officer - Working for Essex
Salary: Up to £23,156 per annum
Closing date: 05 Dec 2021
Location: Chelmsford
Hours: Full-time
Req ID: 3088
Role: Libraries and Registration Services
About the role

Registration Officer

Permanent, Full Time

Up to £23,156 per annum

Location: Chelmsford

Closing Date: 5th December 2021

This role is based at our offices in Seax House, Chelmsford, supporting Registration work within our Central Team. Candidates will be expected to be flexible and work in other offices delivering face to face appointments in line with business need.

The Opportunity

The Registration Officer plays a key role in delivering the Statutory elements of the Registration Service, ensuring that customers receive the high quality service required to meet statutory duties. The role is fully trained, competent and experienced in undertaking all legislative and statutory duties and functions, maintaining a relationship with General Register Office and Home Office where necessary and working with internal and external partners as required.

The role is responsible for the delivery of Registration core activities on a day-to-day basis ensuring compliance with General Register Office (GRO) governance and regulations, to meet all Key Performance Indicators set out in the code of practice. The role ensures a high quality customer service delivery, undertaking regular training to ensure that they deliver an effective and professional service.


  • Responsible for ensuring the Registrations are completed in an accurate and timely manner, and regulations are adhered to as set out in the Handbooks for Registration Officers.
  • Working collaboratively and engaging with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
  • Responsible for using specialist skill, knowledge and experience to ensure the effectiveness of the Registration activities to ensure that a high quality service for the customer is achieved.
  • Responsible for meeting customer standards and ensuring consistent adherence to outcomes and agreed service levels.
  • Responsible for ensuring compliance with all external and internal regulation.
  • Working collaboratively with partners to ensure the best overall outcome for the people of Essex, whilst protecting ECC’s interests.
  • Responsible for ensuring compliance with all end of day accounting and stock management.
  • Responsible for working flexibly and collaboratively across structural boundaries as part of project and process teams in support of key outcomes.
  • Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

  • Demonstrable Registration Service experience at Registering Births, Deaths, and taking Notices of Marriage and Civil Partnership Level.
  • Evidence of commitment to Customer Care and Service Improvement.
  • Significant knowledge of Registration Law and Practice.
  • Significant knowledge of Registration on-line (RON) and Registration software, specific cashbooks and diaries
  • Experience of delivering the Department for Work and Pensions ‘Tell Us Once’ programme.
  • Experience of working in a political environment with skills in understanding and responding to different perspectives and taking a cross organisational perspective.
  • Evidence of successfully delivering outcomes in a relevant service.
  • Educated to ‘A’ level/NVQ 3 or equivalent by experience.
  • Certificate of Competence in Registration Law and Practice or demonstrable relevant career experience.

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

To view our Organisational Behaviours information please follow this link.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email