Part time EDS Advisor/Administrator (25 hours per week)
Permanent, Part Time
Up to £24,565 per annum
Working Style: Fixed-base worker
Closing Date: 5th June 2023
This position is for an EDS Advisor from 7-9am and followed by admin duties 9am-noon Monday-Friday.
Full training for this role will be given however you must be available to work the hours set.
Come and join our very supportive, Emergency Duty Service (EDS) who have an extremely important role to play within Adult and Childrens Social Care for Essex.
EDS provide a prompt and efficient response to service users within Adult and Children's services, carers, agencies, medical care and professionals, giving information advice, and, where appropriate, extending a package of care.
We currently have a part time vacancy for 25 hours a week based at our offices in Chelmsford, there is no home working available but plenty of free parking onsite.
The role of an Emergency Team Adviser’s is to give high quality advice using specialist knowledge and judgement, (full training will be given), on Adult and Carer services available within Social Care. You will identify and respond to urgent or critical situations by passing referrals to the appropriate professional teams.
Take responsibility for providing accurate and up-to-date information and advice to callers on Social Care policies and services, including eligibility criteria, and services provided by other statutory, private and voluntary agencies.
Ensure that all information is recorded accurately and is entered onto the appropriate database.
What you will need:
- Good general level of education, including English and Mathematics at GCSE grade A - C, or demonstrably equivalent abilities.
- Excellent Customer Service experience /ability an advantage.
- Must be able to work on own initiative in addition to being part of a team.
- Experience of working in a local authority setting and/or Customer Services role would be an advantage but not essential.
- Experience of communicating by telephone and electronically recording information.
- Giving information and advice to customers by telephone.
- Knowledge and experience of administrative processes.
- Awareness of Health & Safety at work.
- Knowledge and experience of IT systems to include Microsoft Office 365
If you would like further information regarding this position, please contact Angela Gissendaner, Team Leader, Emergency Duty Service on Tel: 0300 1230778 or
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward
To view our Organisational Behaviours information please follow this link.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
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