Level 3 Business & Administration – Housing Options and Homelessness Service Delivery Apprentice
Fixed Term, Full Time
£4.81 per hour – pay rise pending on the 01 April 2023.
Location: Maldon
Essex County Council (ECC) are delighted to be supporting Maldon District Council to recruit a Level 3 Business & Administration – Housing Options and Homelessness Service Delivery Apprentice on a Fixed Term Contract for a period of 21 months.
Note: To apply for this position please click here and follow the process on the Maldon District Council website
Exact work location: This role is based at the Council Offices and attendance is required up to 5 days a week although there is the option for some remote working by prior agreement.
Contract type: FTC The minimum duration on the apprenticeship is 18 months, with an additional 3 months for an externally assessed end point assessment. A total of 21 months plus functional skills if required.
The Role
Level 3 Business & Administration – Housing Options and Homelessness Service Delivery Apprentice
The Opportunity
Working within the team you will build strong relationships with our partners, by telephone and email arranging accommodation placements. As you develop, you will learn how to manage a workload and prioritise tasks. Whilst you will work predominantly in housing options and homelessness you will also be given the opportunity to see the wider career pathways available within Local Authority Housing Services including those within the areas of the Housing Register, Disabled Facility Grants and Development.
Accountabilities
As a Service Delivery Apprentice, you will be responsible for:
Undertake straightforward customer casework, developing customer service skills, increasing knowledge and skills over time. As well as the following.
- Delivering excellent customer service (Both internal and external)
- Ensuring strict confidentiality is maintained, and data protection rules are followed
- Promoting and Supporting Customer Self Service where appropriate
- Carry out some of the triage function for the team providing advice by telephone and in writing for both residents and landlords
- Arranging and processing associated documents for emergency accommodation placements
- You will attend team meetings and be given the opportunity to give your thoughts and develop your knowledge and experience
- Raising Purchase orders and processing invoices for payment.
The Experience You Will Bring
Experience in any of these areas would be desirable however what is essential is that you have:
- A strong customer focus
- A positive “can do” attitude to help us deliver the highest standards of service to our customers
- Good IT skills and the ability to learn new systems quickly
- Attention to detail, with good levels of accuracy
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply here
If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk quoting REQ 12042.