Junior User Researcher - Working for Essex
Salary: Up to £32,728 per annum
Closing date: 06 Feb 2023
Location: Chelmsford
Hours: Full-time
Req ID: 10443
Role: Marketing and Communications
About the role

Junior User Researcher

Permanent, Full Time

Up to £32,728 per annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: 6th February 2023

Now is an exciting time to join the Council’s Service Transformation team. We have a clear vision to develop modern services that meet the needs of residents, employees, and businesses in Essex.

We’re making things better by building accessible and adaptable services that are simple to use. Our work is guided by best practice principles of what makes a good service .

We have a comprehensive programme to consolidate and redesign ECC websites, making them clearer and more accessible. This will be the foundations from which we continue our work in rethinking end-to-end services and delivering the huge ambition in  Everyone’s Essex .

We want to hear from individuals with a good grounding in research methods who are looking for a creative and collaborative environment to work in.

The role

As a Junior User Researcher, you will:

  • Advocate for user-centred design within the organisation and contribute to the team’s open working practices and behaviours within the context of a Local Authority
  • Collaborate with other user researchers to plan and deliver ethical research projects that support the design, development, and continuous improvement of services
  • Carry out usability and accessibility testing including recruiting participants, designing test tasks, preparing discussion guides, analysis and presenting results
  • Deliver collaborative working sessions with your team to analyse research data and synthesise findings so that research is shareable and traceable
  • Work closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
  • Communicate user research findings to the team and wider organisation, so that they share a deep and empathetic understanding of their users
  • Use quantitative and qualitative insights to challenge assumptions, provide a persuasive case and explain decisions to stakeholders and senior decision makers
  • Work closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use council services
  • Keep up to date with new ways of working and apply best practice approaches in user research and skills transfer across the wider team and profession.

Skill and experience

You'll do great here if you:

  • Have practical experience of applying basic user research methods, and understand when to use them and how to apply them correctly
  • Have practical experience of basic techniques for the analysis of research data and synthesis of findings
  • Understand the need to align user research with team goals and can involve your team in research, analysis, and synthesis activities that support decision-making
  • Can build relationships with stakeholders and proactively work to understand their needs and find solutions
  • Awareness of the diversity of users of local government services and the need to make government services usable and accessible for everyone
  • Awareness of user-centred service design and multi-disciplinary working, and are responsive to feedback.

Benefits of working for us

This is a great role in a vibrant and growing team. You’ll find an inclusive culture and a place where your opinion is valued.

We’re also a sociable bunch. We regularly get together for team lunches and to celebrate our successes.

You can find out more about us and the work we do on Service Transformation blog.

The Council has developed a package of benefits that we hope resonates with you. You can find out more about our pay and reward offer on our Working for Essex website .

It’s important to us that we represent the communities that we serve, and we want a diverse workforce and an inclusive working environment. You can find out more about our commitment to equality and diversity on our Equality and Diversity page .

What next

If you would like a chat about the role then we’d love to hear from you. Please email joanna.lang@essex.gov.uk.

Please ensure that you include a supporting statement as part of your application. This should demonstrate capability for all the bullet points listed under “Skills and experience”. Please try to use real examples and tell us what the situation was, what you did and what the result was.

If your application is shortlisted, you’ll be invited to attend an interview week commencing 27 February 2023.

To read more about us please visit: People & Transformation

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on FacebookTwitter, Instagram and LinkedIn . Further details can be found on our careers page.

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