Family Navigator - Working for Essex
Salary: From £21,531 up to £28,008 per annum
Closing date: 29 Jan 2023
Location: Benfleet
Hours: Full-time
Req ID: 10006
Role: Social Care
About the role

Family Navigator

Secondment, Full Time

From £21,531 up to £28,008 per annum

Location: Benfleet

Working Style: Community-based worker


Please note these roles will be offered as either an Internal Secondment or a Fixed Term 12 month contract.

We have 2 vacant positions and will accept either Full Time 37 hours per week or Part time 30 hours per week. 

Job Purpose

Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity, and compassion; promoting the development and wellbeing of children, young people and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future

This role is part of a new team supporting Children, Young People and their Families. A Family Navigator will work with clients over a number of sessions to establish ‘what matters to them’ and connect them into relevant wellbeing and social support that improves their wellbeing, increases their social connection, and supports them to achieve their goals. This can range from accessing a community group (dancing, singing, gardening, cooking); through to sports / physical activity group; food bank / food club; friendship group / befriending; taking part in volunteering; mental wellbeing support; CAB / welfare support; and much more.

A Family Navigator will co-design a social prescription to improve health and well-being outcomes for individuals with a longer-term outcome of reducing the number of clinical /medical interventions required

Service/Functional Accountabilities
  • Work with children, young people and families referred to Family Navigators to help them achieve their goals, using person centred and strength-based approaches by co-designing Well-being Plans.
  • Monitoring and recording key information regarding the participation of individuals in the programme, including tracking their experience and outcomes, as well as, providing timely feedback to referral partners.
  • To develop and maintain effective working relationships with key relevant community activities and service providers to ensure effective and smooth onward referrals, with a key focus on building relationships with targeted organisations and attending relevant meetings as necessary.
  • To develop positive working relationships and accept referrals from targeted organisations which may include including Police, Housing and Health, Mental Health Practitioners.
  • To work within the wider Early Help children, young people and families support landscape and understand the activities and provision that is available in the local/ wider community.
  • To Identifying local gaps in meeting a specific need and feed this information into Early Help partnership meetings.
  • Support project development by raising awareness of the service through training, presentations, and events.
  • To actively participate in supervision with your line manager.
  • Any other related duties and responsibilities as may arise.
  • The postholder will be required to travel and therefore a valid driving licence and use of car is required unless the role can be undertaken effectively by alternative transport arrangements.
Skills, Knowledge and Experience
  • Educated to ‘A’ level or equivalent by experience in relevant field of work such as advice and guidance for family support.
  • Plus evidence of continuing professional development, with knowledge in relevant professional area.
  • A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures
  • Experience of working with children, young people and their families with needs and who may be facing a range of barriers, social issues and difficult or emotional personal situation.
  • Experience of working in community settings, with a range of agencies and organisations to develop effective working relationships, including specific experience of working in or with the voluntary and community sector.
  • Ability to be self-motivated and receptive to new ideas and ways of working alongside building relationship, motivating and influencing others and able to prioritise work under pressure whilst adapting to new models of working.
  • A thorough understanding of the need for confidentiality in all aspects of the post.
  • A commitment to equal opportunities in service delivery and employment.
  • A willingness to be flexible, including a willingness to work flexible hours when required.
  • Ability to travel across borough and district council borders.


To read more about us please visit:

Children & Families

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

To view our Organisational Behaviours information please follow this link.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email