Emergency Duty Co-ordinator - Part Time
Permanent, Part Time
Up to £23,620 per annum
Working Style: Fixed-base worker
Please note that the hours for this role are Monday 08.00-12.30 and Tuesday - Friday 08.00-11.30
Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It’s an exciting time to join us. Not only have we been named Outstanding by Ofsted, we’re delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!
Please take a look at our ‘No Magic’ Children & Families video here
Children and Families is recognised as a service in which social work can develop and prosper, with a culture of collaboration, integrity and compassion; promoting development and wellbeing of children, young people and their families; protecting them from neglect and abuse. Working together with partners delivering a range of early help, family support and effective social work interventions which build resilience, remove barriers and enable children and young people to look forward to a brighter future.
The Emergency Duty Service Co-ordinator will contribute to a high performing Social Care Emergency Duty Service, meeting all agreed service standards.
Based in Chelmsford, ensuring accurate information is conveyed to daytime services and updating databases and statistics regularly. The ability to use sound personal judgement and a strong working knowledge of business practice is a necessity as is the ability to deliver effective routine and complex administrative tasks.
- Maintain manual and computerised records, ensuring confidentiality and efficient retrieval of information to produce high quality reports, data and a variety of statistical information.
- Responsible for providing data and statistics to stakeholders and external agencies for the purpose of agreeing services required and received from those agencies and to provide evidence of work carried out by the EDS to secure provision for out of hours services across Essex and Southend.
- Build collaborative relationships with stakeholders, internal and external partners to enable the smooth transfer of information and effective engagement.
- To cover EDS Advisor for sickness and annual leave with the flexibility of starting work at 7am when required.
- Maintain stationery and office supplies and overall office related tasks. To assist where required with ad hoc administration tasks.
- Specific individual and shared targets and objectives are defined annually within the performance management framework.
- Educated to RQF Level 2 (GCSE) or equivalent by experience.
- Experience of using IT packages with an extensive knowledge of Excel, Word, Outlook and other IT systems. (Training will be provided for our own database systems).
- Proven effective communication and interpersonal skills with experience of effectively resolving enquiries and escalating as appropriate.
- Ability to be an effective team member, with evidence of successfully delivering outcomes within a team.
- Evidence of building strong working relationships with stakeholders, internal and external partners, demonstrating an understanding of their needs and priorities.
- Ability to share knowledge and good practice with colleagues, highlighting new and more efficient ways of working.
- Significant experience working within an office environment, working with sensitive and/or personal information, under pressure and to tight timescales.
- Evidence of working flexibly and independently, open to new and innovative ways of working and responsive to change.
To read more about us please visit: Children & Families
Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
What you should do next:
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email Zainub.firstname.lastname@example.org