District Support Assistant - Working for Essex
Salary: Up to £19,971 per annum
Closing date: 07 Dec 2022
Location: Epping
Hours: Part-time
Req ID: 9927
Role: Administration
About the role

District Support Assistant

Permanent, Part Time

Up to £19,971 per annum

Location: Epping

Working Style: Community-based worker


Please note this is a part time position working 5 hours per week. The pro rata salary for this position is £2,698.78 per annum.

The Role

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.

The Opportunity

Essex County Council (ECC) operates one of the largest Music Education Hubs in the UK through a grant from Arts Council England and has undergone significant transformational change recently to broaden and improve its offer to the young people of Essex.

Music Service Support Assistants will be expected to work closely with the District Lead to understand the requirements of the community provision, and actively engage with and support young people and members of the public who attend sessions to ensure the smooth running of the community provision. This role will be central to the community work ensuring all the administration requirements are completed, providing a good level of customer support.


  • To act as a first point of contact for students, parents and tutors at the Community Music Centre during Community Music Centre hours, answering queries, such as those relating to timetables, rooms, fees etc
  • To provide timely response to email communications from parents and wider stakeholders regarding the community provision. To oversee the delivery of weekly music sessions within the community
  • To work with the District Lead Tutors and support the promotion of all community provision within the district
  • To make use of the administration package ‘Speedadmin’ to ensure accuracy in timetables, and to undertake any setting up of blended learning through online delivery within their district area
  • To work with venue staff in the locations where work is delivered and ensure positive relationships are maintained
  • To support parent’s sign up for the wider service delivery, and to access the instrumental discount that we offer
  • To assist with any exams, concerts or external performances that may be occurring within their delegated district

The Experience You Will Bring

  • Educated to RFQ Level 2 or equivalent by experience.
  • Clear interpersonal and communication skills.
  • Experience of delivering a high quality, customer focused service.
  • Ability to work without assistance to complete tasks.
  • Experience with working with different software packages.
  • Ability to work in a team.
  • Ability to oversee a range of administrative tasks.

To read more about us please visit: Education

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

To view our Organisational Behaviours information please follow this link.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email Laura.O’Connor@essex.gov.uk