Direct Payments Monitoring Officer - Working for Essex
Salary: Up to £27,338 per annum
Closing date: 04 Jul 2022
Location: Chelmsford
Hours: Full-time
Req ID: 7968
Role: Social Care
About the role

Direct Payments Monitoring Officer

12 Month Secondment or 12 Month Fixed Term Full Time 37 hours a week

Up to £27,338 per annum

Location: Chelmsford

Working Style: Community-based worker

Job Purpose

ECC Adult Social Care is making a transformational shift from a focus on long-term care support, to a model with four key principles: prevention, early intervention, enablement and safeguarding. Enabling people, to live independently and allowing a positive response to growing service demand in a sustainable way, within the financial constraints of ECC.All adults assessed as meeting the requirements of care and support under the Care Act 2014 have the option to receive funds in lieu of services.The role will financially monitor and reconcile the accounts and service user returns of direct payment recipients to ensure funds are used appropriately. Flag up any concerns about the way that funds are utilised by providing accurate, relevant and timely information to support operational control. Escalate those accounts requiring further attention due to complexity or potential financial abuse and fraud.


Service/Functional AccountabilitiesCommunicate and plan statutory financial reviews of all direct payments as set out in the Care Act 2014, translate to regulation to direct payment recipients and others.Monitor individual direct payment accounts to review direct payment usage and ensure spend complies with support plans and agreed outcomes. Resolve discrepancies, inappropriate usage and identify potential fraud in the utilisation of the direct payment by liaising with appropriate services. Set review timetable based on risk assessment in conjunction with Adult Social Care.Identify any issues/problems in the direct payment process, and where required, work with the appropriate services to support the delivery of necessary improvements in practice and process.Adhere to the requirements of National Direct Payment statutory guidance together with any Essex County Council statutory requirements.Ensure all direct payment monitoring records are accurate, complete and well maintained for each individual in the appropriate systems and stored securely in line with the Council’s and the department’s relevant policies and procedures. Recording and analysis of market data to inform future commissioning.Responsible for communicating and providing advice and support to direct payment recipients and others as appropriate.Work collaboratively with the wider Adult Social Care function and finance to ensure budget recovery and savings exercises are progressed to maximise delivery and commissioning opportunities.


Skills, Knowledge and Experience

  • Experience within a social care setting an NVQ/BTEC Level 3 or equivalent is desirable.
  • Evidence of continuing professional development and knowledge in relevant professional area.
  • Experience of communication (including face to face) and undertaking direct work with adults.
  • Proven track record of building working relationships with adults, partner organisations and external agenciesProven extensive knowledge of the Microsoft Office suite of programmes, particularly Outlook and Excel with excellent numeracy skills.
  • Knowledge of legislative and policy guidance applicable within Social Care settings.
  • Evidence of experience in monitoring and coordinating budgetary and financial information.
  • Be self-motivated, with the ability to work to strict deadlines with minimal supervision and maintain a high degree of accuracy at all times.
  • The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.


For further information or to discuss this role, please contact Sandra Egleton, Direct Payments Monitoring Lead

To read more about us please visit: Adult Social Care: 

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

To view our Organisational Behaviours information please follow this link.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website. 

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email