Permanent, Part Time
Up to £19,971 per annum
Working Style: Anywhere worker
Please note this is a part time position working 30 hours per week. The pro rata salary for this position is £16,192.70 per annum.
Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.
Essex County Council are currently recruiting individuals with a passion for customer service to join our Customer Service Centre in Colchester.
We are an inbound contact centre, providing a first point of contact for Essex County Council and aim to provide a prompt and efficient response to queries on numerous council services. Working as part of a team, you will deliver an effective and efficient telephone service to customers of Essex County Council, promoting a positive image through email, telephone, , social media ensuring excellent customer service is provided, in a timely and concise manner. You will ensure that customers’ enquiries are understood and resolved promptly by phone and email against defined criteria to communicate outcomes. You will consistently and accurately work within customer processes and, where appropriate, challenge and suggest areas of potential improvement that impact on the customer.
The Experience You Will Bring
- Experience of providing customer service across a large organisation
- Well-developed working knowledge of Microsoft Office applications including Microsoft Teams
- A strong telephone manner with the ability to communicate well orally and in writing
- Good typing skills with the ability to work at speed and to criteria accurately
- Ability to communicate, both verbal and written, in a manner which is easily understood
- Strong interpersonal skills and the ability to build and maintain effective working relationships with colleagues and other professionals
- An empathetic and resilient approach to work
- A willingness to learn and gain knowledge
- Experience of receiving calls from the general public or working in a Public Sector customer service role would be advantageous
To read more about us please visit: Climate, Environment and Customer Services
Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.
We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward
To view our Organisational Behaviours information please follow this link.
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .
If you have queries on this role or require anything further, please email Laura.O’Connor@essex.gov.uk