Coroner's Service Support Assistant - Working for Essex
Salary: Up to £23,871 per annum
Closing date: 11 Dec 2022
Location: Chelmsford
Hours: Full-time
Req ID: 9936
Role: Customer Services
About the role

Coroner's Service Support Assistant

Fixed Term, Full Time

Up to £23,871 per annum

Location: Chelmsford

Working Style: Fixed-base worker

Please note that this is a fixed term contract opportunity for a period of 2 years.

The Role

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.

The Opportunity

The Coroners Service Support Assistant works as part of a busy team providing administrative support to the Coroners Officers and the HM Coroner within the Coroners Service. The role acts on behalf of the Coroners Officers and is responsible for gathering information and responding to telephone calls from next of kin and professionals, inquest file administration and managing jury appointment and selection for Coroner’s inquests.

Dealing with bereaved families, the role requires excellent customer care skills and is responsible for promoting a customer focused image to all customers by direct contact, telephone and email.

Accountabilities

  • Responsible for using specialist, procedural and organisational knowledge to filter incoming telephone calls/emails/post; dealing with the communication directly or referring it to the appropriate person in a timely manner and ensuring senior staff are informed of urgent/important developments
  • Responsible for using initiative and taking independent actions in order to deal with queries/complaints
  • Responsible for providing high quality, accurate and efficient support to a team of coroners officers, much of which will be of a confidential nature, and to organise and quality check own work
  • Responsible for carrying out file administration and arranging and managing juries for Coroners inquests as instructed
  • Responsible for demonstrating effective communication and engagement with all service users and customers (internal and external)
  • Responsible for maintaining and developing accurate confidential records and filing, both manual and electronic to ensure efficient and effective storage and retrieval of information
  • Responsible for undertaking research and collation and analysis of information as required and agreed with Coroners’ officers
  • Working collaboratively with the wider Coroners Service team to support the development of high professional standards and a commitment to excellence and continuous development
  • Specific individual and shared targets and objectives are defined annually within the performance management framework.

The Experience You Will Bring

  • Educated to GCSE level (including Maths and English)/NVQ Administration Level 2 or equivalent by experience
  • Well-developed working knowledge of Microsoft Office applications, including Word, Outlook, PowerPoint, Excel and Access
  • Excellent IT and Keyboard Skills
  • Experience of effective working as a team member and ability to liaise with a wide variety of people
  • Experience of dealing with telephone enquiries
  • Proven effective communication and interpersonal skills
  • Ability to prioritise effectively
  • Ability to present information in an accurate, orderly and disciplined manner

To read more about us please visit: Climate, Environment and Customer Services

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward

To view our Organisational Behaviours information please follow this link.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email Laura.O’Connor@Essex.gov.uk