Business Support Assistant
Fixed Term, Full Time
Up to £19,971 per annum
Working Style: Anywhere worker
Closing Date: 3rd July 2022
Please note this is a Fixed Term Contract until 15th September 2022.
Please note this role will be predominantly working from home with an expectation to attend an ECC office where required.
About the Service
With us, you can achieve more – for yourself as well as the vulnerable adults we work to support.
At Essex County Council Adult Services our mission is clear. We want to make the best and most sustainable use of all resources available to the adult, their families and carers. To ensure they have access to information and tools to enable them to live healthily and independently for as long as possible and to exercise choice and control over their lives and to ensure the safety, dignity and quality of life for all the adults we work with.
We are always looking for new ways to deliver even better services, so we encourage our teams to share their ideas. We work together to get things done; bring your positive, proactive attitude and we will empower you to make the most of your experience.
Increased knowledge of Adult Social Care teams. Potential to be able to work in a specialized area or gaining a number of skills required for Duty Facilitator roles or roles within Social Care Connects. You will have the opportunity to work independently, closely with teams and liaise with internal and external customers.
The role you will play
This is a role for someone looking to progress in their career with ECC. As a Business Support Assistant in this integrated role working with the Countywide Duty Team, your role will include but not be limited to:
- First point of contact for administration within the team.
- Handling inbound and outbound calls for the Countywide Duty Team from professionals, care providers, service users etc.
- Directing calls and work to the appropriate teams/workers.
- The gathering of information and utilising Mosaic to record information.
- Liaising with internal and external stakeholders and partners.
- Inbox management.
- Sending out of information in line with GDPR.
As an anywhere worker you will work standard office working hours Monday to Friday with remote home working if and when possible. Some on-site working at ECC offices where required.
Key Skills and characteristics
- Mosaic knowledge essential.
- Excellent organisation and prioritisation skills.
- Decision-making skills.
- Experience in inbox management desirable.
- Good working knowledge of all MS Office, including Outlook, Powerpoint, Teams and Excel.
- Ability to work to deadlines.
- Good interpersonal and customer communication skills.
- Ability to use initiative.
- Attention to detail critical.
- Customer service experience desirable.
- Forward-thinking and able to think of ways to improve the service.
As part of employment with Essex County Council should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate.
Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.
Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found here pay and reward
What you should do next
If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.
As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service
Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
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If you have queries on this role or require anything further, please email email@example.com