Business Support Apprentice - Working for Essex
Salary: £9,280 per annum
Closing date: 06 Feb 2023
Location: Colchester
Hours: Full-time
Req ID: 10479
Role: Apprenticeships
About the role

Business Support Apprentice

Apprenticeship, Full Time

£9,280 per annum

Location: Colchester

Working Style: Anywhere worker

Closing Date: 6th February 2023

The Role

Business Support provide high quality administrative support to all Essex County Council front-line services, so can offer experience in all aspects of customer service and administrative tasks during the course of the apprenticeship. 

This role is part of the North Service Support Team working alongside colleagues to support the varying demands of the Children & Families service. The successful candidate will possess a curious mindset, ability to use various IT based systems, be able to communicate with members of the public and professionals alike. This is an exciting, varied and challenging role that means every day is different.

For this position you will be studying towards a Business Administrator Level 3 or Customer Service Level 2 qualification via Adult Community Learning (ACL).

The Opportunity

Essex County Council is seeking a motivated and enthusiastic individual to join our team as an Apprentice within our Business Support function.

The role will be extremely rewarding if you have an interest in office administration, enjoy helping people and being part of a busy team in a challenging role and as an entry point, for someone considering a career in Administration, Local Government or Social Care. ECC highly values its apprentices and successful candidates will be encouraged to develop and in time progress within the organisation, with over 85% securing permanent roles during their apprenticeship.

This position provides the work-based experience to compliment the learning-based elements of the Apprenticeship Framework and will offer you a supportive environment in which to gain a wealth of experience and transferable skills such as IT systems, organisational skills, effective teamwork and communication.

If you are looking to become a crucial part of a friendly, welcoming and high achieving team, this could be the opportunity you are looking for.

The starting salary will be the National Apprenticeship Wage, £4.81 per hour. After 12 months service the salary will increase to National Living Wage (currently £9.50 per hour, dependant on age).


You will assist with the delivery of routine administrative tasks, dealing with day-to-day work including (but not limited to):

  • Inputting data from source documents into the relevant recording system, checking the accuracy, verifying and correcting data.
  • Responding to emails.
  • Telephone calls.
  • Maintain your own diary and work pattern management.
  • Photocopying/ scanning.
  • Sending letters and dealing with incoming post.
  • Attend meetings with team colleagues and Managers, either in person or by video.
  • Working from home or in an office space.
  • Work alongside other administrative assistants and apprentices who will train you and support you through the day-to-day work.
  • Follow ECC policies and procedures for task completion and our expected standards of behaviours.

What our apprentices say…

“I really enjoyed my apprenticeship with ECC, I loved that the majority of the apprenticeship is on the job learning and minimal classroom work. The opportunities for career development have been much wider than I originally thought, and the apprenticeship is such a great way to start your career and get your foot in the door with your local council/ government”

“As an apprentice currently working within BS, I can confirm that it is a very rewarding role. I’m proud to be a part of this team and you will be too”

The Experience You Will Bring:

  • Due to the Apprenticeship standard, you will need to attain a Level 2 Functional Skills in both Maths & English by the time of End Point Assessment (EPA) (if you do not already have this).
  • It is essential for any applicant to meet the minimum criteria of Functional Skills Level 1 in Maths and English (or equivalent), which is a Grade D/E or 2/3 to begin the Apprenticeship Standard.
  • Experience in a working environment is helpful, but not essential.
  • A "can do" attitude is a must.
  • Experience of working with IT systems including Microsoft Office and a willingness to learn new systems is important.
  • Excellent communication skills are essential as well as an ability to build and establish relationships.
  • A good phone manner is needed along with a friendly approach.
  • You need to be well organised and reliable.

To read more about us please visit:

People & Transformation:

Entry to Work:

Why Essex? Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website:

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

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If you have queries on this role or require anything further, please email:

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